Frequently Asked Questions
Q: What makes your acrylic shaker notebooks unique?
A: Our acrylic shaker notebooks feature a high-quality 4-layer transparent acrylic cover that allows you to insert and shake approximately 50 different styles of acrylic pieces. These notebooks are perfect for creating personalized designs, making them not only functional but also a creative outlet.
Q: What is included in each notebook package?
A: Each package includes:
• 4-layer acrylic panels
• Approximately 50 different styles of acrylic pieces
• Approximately 45 sheets of paper
• A pack of installation accessories
Q: Do you accept returns or exchanges?
A: Due to the complexities of international shipping, all sales are final. We do not accept returns or exchanges unless the item is severely damaged or defective upon arrival. Please refer to our Return and Refund Policy for more details.
Q: What should I do if my order arrives damaged?
A: If your item arrives damaged, please contact us within 7 days of receiving your order with photographic evidence of the damage. We will assess the situation and determine the next steps for a refund or replacement, depending on the severity of the damage.
Q: How long does shipping take?
A: Shipping typically takes 10-20 business days, depending on your location. Please note that international shipping may take longer due to customs processing. For more details, check our Shipping Policy.
Q: Are there any customs fees or taxes?
A: International orders may be subject to customs fees, import taxes, or other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping costs. Please refer to our Shipping Policy for more information.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Q: What payment methods do you accept?
A: We now can only accept PayPal. All transactions are processed through secure and encrypted payment gateways.
Q: Can I change my order after it has been placed?
A: Unfortunately, we cannot make changes to your order once it has been processed. Please double-check all details before completing your purchase.
Q: Do you ship internationally?
A: Yes, we ship to select countries worldwide. Please note that international shipping can be expensive and may take longer due to customs processes. For more information, refer to our Shipping Policy.